Customer Service & Policies
SALES TAX | We do not charge sales tax.
ORDER CHARGES | To get your items to you as quickly as possible, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item (see backorders below) and shipping charges will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order and then jump for joy because we sure are!
ORDER CHANGES | Check it twice! Once an order is placed we are unable to make any changes to the order, including cancellation. This includes if you have ordered a pre-order item. Address changes are not able to be made once the order is submitted.
BACKORDERS | Sometimes an item is so HOT that it goes super quick! You can still place your order and we promise to get it to you ASAP. If it’ll be on backorder longer than two weeks, we can/will issues a refund on your order.
SHIPPING | We ship via USPS or UPS to offer you the most economical shipping method possible. When your item ships, you will receive an email with the parcel number; this is a delivery confirmation number, NOT a tracking number. The number may not show or be updated within the USPS system even though it has shipped. Happy dance for the mail-man!
Estimated transit times are shown when you checkout, these are transit estimates once the item SHIPS and leaves our MN shop. This is NOT expedited service only an estimate of the length of time the package will take to get to you once it ships.
Most in-stock items ship within 1-2 business days of ordering; however, some orders may take up to 72 hours (business) to process. We cannot refund for expedited shipping charges if orders are shipped within this 48 hour processing time prior to shipping.
If an order is placed online, we will ship the order and cannot have it ready for an in person pick up at this time.
PLEASE NOTE that we are not responsible for lost, stolen or undelivered packages, but will work with you to make this right. If you’d like to insure your shipment via USPS, please contact us prior to ordering.
INTERNATIONAL SHIPMENTS | Delivery for international orders varies by country but takes an average of 5-12 business days. Please note we cannot control customs delays and while it is rare, packages may often take 3-5 weeks to deliver to International destinations. We ship direct to countries. If your country is not listed please let us know.
DELIVERY | We ship to the PayPal or ship to address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Take a glance or two and double check your address is right.
EXPRESS ORDERS | Express orders must be received before 1CST to be shipped that same day. Pre-orders or weekly deals will ship express once they are in stock if you choose express shipping. We cannot guarantee delivery dates using a USPS shipping choice.
PRICE ADJUSTMENTS + CODES | We will on occasion run flash sales. Because our sales are only temporary, not a permanent price change, we are unable to honor any price adjustments for orders placed outside of 12 hours. If you did purchase the item with this time frame we are happy to issue you a store credit for the price adjustment. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.
RETURNS AND EXCHANGES | We love what we do and we want you to love your items. Brand new unworn, unwashed NON-sale clothing with no stains, visible wear, smells, or animal hair with tags attached may be returned within 14 days of purchase for store credit ONLY, no refunds.
BEFORE YOU RETURN | Due to hygiene reasons all accessories (including hats & headbands), jewelry, home decor, intimates, bralettes, seamless wear + items are final sale only. With this is mind, we list as much info as possible for each item. Sale items are FINAL SALE. NO EXCEPTIONS.
CREATE A RETURN | First, verify your item is not final sale. Second, if it has been over 14 days the item(s) are not returnable. If you're still good then you can initiate your return by contacting us here.
INCORRECT OR DAMAGED ITEMS | If you receive a damaged item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached.
By purchasing from this site you agree to our policies, including our return policy and that we offer store credit only for returned items. If you have any questions regarding our return policy, feel free to email us prior to ordering.